At the moment, we only offer shipping to New Zealand, but we are working on expanding to more countries.

We are happy to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you won’t pay any shipping fees.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your tracking number on the following page: [ADD TRACKING PAGE]

Our processing time is 1–2 business days. Once your package has been shipped, you can expect a delivery time of 5 to 10 business days. We do our best to get your order to you as quickly as possible so you can enjoy your new fashion items soon!

You can return your items within 30 days of receiving them. To ensure a smooth return process, we recommend reading our return policy, which you can find in the footer of our website. If you would like to request a return, you can simply send us an email. Our team is ready to assist you and guide you through the return process.

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will, of course, provide an appropriate solution.

You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To get this started, you can email us at Support@veloura-newzealand.com.

If you would like to cancel or modify your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not yet been processed.

Enter your discount code in the designated field during checkout. The discount will be automatically applied to your total amount.